Shipping Policy

At BrightLivo, we aim to process and deliver your order as smoothly as possible. Here’s what to expect after placing an order.

Order Processing

Orders are typically processed within 1–5 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays.

Processing may take longer during busy periods or if an item becomes unavailable. If we cannot ship your order within the timeframe promised at checkout, we’ll contact you with an update and the options available under applicable law.

Shipping and Delivery

After your order ships, delivery typically takes 5–10 business days. This is an estimate, not a guaranteed delivery date. Delivery may take longer depending on your destination, carrier operations, customs clearance, or other circumstances.

Processing time and delivery time are separate. The estimated delivery time begins when your order ships.

Shipping Carriers

Depending on the destination and available service, your order may be delivered by USPS, Royal Mail, J&T Express (MX), Gofo, or another delivery partner. We may use different partners for different stages of an international shipment.

Shipping Rates

• Shipping fees are calculated and displayed at checkout prior to order completion.
• Customers can review the applicable shipping cost before completing their purchase.

Tracking

We’ll email you a shipping confirmation with tracking details once your order has shipped. Tracking information may take 24–48 hours to appear or update.

Where We Ship

We currently ship to the United States, United Kingdom, Mexico, Canada, Australia, and New Zealand. Delivery estimates may differ by destination. If an address cannot be served, we’ll contact you and refund any payment for an order we cannot fulfill.

Customs and Import Charges

International orders may be subject to customs duties, taxes, or carrier handling fees. Unless checkout clearly states that these charges are included or prepaid, the customer is responsible for any charges collected upon import or delivery.

Please check the information shown at checkout for your order. If customs clearance delays your parcel, contact us and we’ll help you check its status.

BrightLivo is not responsible for delays caused by customs authorities or import processing.

Subscriptions

If you purchase a subscription, its shipping frequency will follow the schedule shown when you subscribe. Each shipment generally follows the processing and delivery estimates above. You can manage or cancel future subscription orders using the method described in your subscription terms, subject to any stated cutoff before an order is processed.

Delays, Lost Parcels, and Address Issues

BrightLivo is not responsible for shipping delays caused by:

• USPS, Royal Mail, J&T Express (MX), Gofo, or other carrier service disruptions;
• customs authorities;
• incorrect or incomplete shipping information provided at checkout;
• weather conditions, service disruptions, or other circumstances beyond our control.

If your order is taking longer than expected or the tracking says “delivered” but you cannot find it, please email us at support@brightlivo.com with your order number. We’ll review the tracking information and work with the carrier to investigate. If an order is confirmed lost or cannot be delivered, we’ll provide a remedy as required by applicable law.

Please check your shipping address carefully before placing an order. If you notice an error, contact us as soon as possible. We’ll try to correct it before shipment, but changes may not be possible once an order has been processed.

Contact Us

For shipping questions, email support@brightlivo.com and include your order number.